OFFICE POLICIES

Lab and Imaging test results policy

All lab results are communicated electronically through the patient portal. If you do not see your lab results one week after testing was performed please notify our office. If you have questions or if there are abnormal results you would like to discuss please arrange for an appointment. If you did not use Quest for your labs please contact our office for a follow up appointment to discuss. If you prefer not to use the patient portal you can arrange an appointment to review your testing results. Results are not relayed via telephone or messages as this can cause confusion in results interpretation and treatment plan.

You can access the patient portal directly at this address:
https://mycw102.ecwcloud.com/portal13896/jsp/100mp/login_otp.jsp

All imaging results are communicated electronically through the Baycare’s patient portal. If you do not see your imaging results one week after testing was performed please notify our office. If you did not use Baycare imaging please contact our office to discuss results. If you have questions or if there are abnormal results you would like to discuss please arrange for an appointment. If you prefer not to use the patient portal you can arrange an appointment to review your testing results. Results are not relayed via telephone or messages as this can cause confusion in results interpretation and treatment plan.

You can access the patient portal directly at this address:
https://baycare.iqhealth.com/self-enroll/

Medication Refill Policy

It is your responsibility to notify the office via the patient portal or through your pharmacy when refills are necessary. Approval of your refill may take up to 3 business days, so please be courteous and do not wait to call. Refills can be requested from your patient portal or your pharmacy can notify our office. If you use a mail order pharmacy, please contact us 14 days before your medication is due to run out.

– Medication refills will only be addressed during normal business hours. All requests must come from the patient portal or directly from the pharmacy. This is to reduce the possibility of errors. We will not provide refills via telephone messages.

– Refills can only be authorized on medication prescribed by a provider in our office. We will not refill medications prescribed by other providers.

– Some medications require prior authorization. Depending on your insurance, this process may involve several steps by both your pharmacy and your provider. The providers and pharmacies are familiar with this processed and will handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.

– It is important to keep your scheduled appointment to ensure you receive timely refills. Repeated no shows or cancellations will results in a denial of refills. All prescriptions require a follow up appointment every 3 to 6 months.

– If you have any questions regarding medications, please discuss these during your appointment. If for any reason you feel your medication needs to be adjusted or changed, please contact us immediately.

– New symptoms or events require a clinic appointment. Your provider will not diagnose or treat over the phone.

You will never again be left alone in a room
to wait for the doctor.

A C C E P T E D    I N S U R A N C E

Self-pay prices are $110 per visit. Please bear in mind multiple problems may require multiple visits for effective treatment.